Sage is an AI (LLM) powered chatbot that I designed that was so good, we ended up getting rid of ZenDesk. The goal was to improve our customer experience in app and letting the AI handle the most common questions, accuractely.
explore case studyFolsom Psychology came with a complex workflow. While they had several existing tools, information was scattered across 6 separate spreadsheets, leading to manual updates and potential inconsistencies
explore case studyThere are laws and policies on how difficult companies can make cancelling subscriptions can be. But when designed, your users might actually come back. This case study is how I make the company about $100k a year in returning customers.
explore case studyI worked with Tech Fleet, a passionate community of UX/UI designers, researchers, and developers who volunteer their expertise on pro-bono projects, primarily for non-profits.
herd cats with meDelivered a platform empowering people with a fighting chance of recovering their stolen bicycles through a mobile device right at their fingertips. Sprocket provides a social platform to mitigate bike theft before it happens.
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